Frequently Asked Questions

Lord B & Lady M Care Guide

Ordering

What payment methods do you accept?

We accept all major credit cards, as well as payments through third-party processors.

Will my favorite product be back in stock soon?

We do our best to keep all products in our inventory in stock, so your go-to item should be available soon! When an item is unavailable, the product listing will include an email submission form, allowing you to be notified as soon as it’s back in stock.

Will I receive an order confirmation?

Yes, after placing your order, you should receive an email confirmation. If you don’t see it, please check your spam folder.

Shipping

Where do you ship?

We ship worldwide to ensure that everyone around the globe can treat their furry kings and queens to luxurious pet care products.

How long will shipping take?

We strive to ship promptly. Shipping time frames vary widely depending on your location. Upon checkout, you will be provided with an estimate.

Do international orders have extra shipping fees?

Some international orders may incur additional taxes, import fees, and/or customs duties.

Returns & Exchanges

Can I return or exchange a product?

We’re happy to offer a refund or exchange within 30 days of the date of purchase. The item must be returned in unused, like-new condition in the original packaging. Some products, such as perishable or sale items, may be ineligible for returns and exchanges.


Please view our return policy for more information.

Are shipping fees refundable?

Shipping fees are non-refundable, and the customer is responsible for the return shipping costs.

How do I initiate a return?

Please email us at returns@barkinandmeowson.com to initiate a return.

Products

Are your products paraben-free?

Absolutely! We know how much your lord or lady means to you. Shop with confidence, knowing we never use parabens.

Are your pet shampoos sulphate-free?

They sure are! Just like humans, some pets are sensitive to sulphates. Rest assured, our shampoos don’t contain sulphates.

Do any of your products contain harmful chemicals?

No. We only use pet-friendly ingredients!

Are your products recommended by vets?

Yes, we work closely with reputable vets to ensure that our products meet the rigid standards of pet health professionals. Shop with confidence!

Are the ingredients in your products considered pet safe?

While highly qualified veterinarians recommend all ingredients in our formulas, we cannot legally state that they’re 100% safe, as some pets may have certain medical conditions or allergies that could cause interactions. Please consult with a vet if you’re not sure if a product is safe for your prince or princess.

Do you have a shampoo for my pet’s coat type?

Most likely! We offer a comprehensive line of shampoos and conditioners that address the unique needs of all different coat types, including single, double, short, long, wavy, dark, light, and curly.

What types of ingredients are in your products?

Only the finest! Formulas vary depending on the product, but some of the luxurious ingredients we use include argan oil, macadamia oil, keratin, silk protein, and hyaluronic acid.

Still Have Questions?

If you have a question that’s not included on this page, please feel free to reach out! We are happy to help!